Tag Archives: customer service

Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan

Today’s guest post is an excerpt from the bestselling business book by Marilyn Suttle and Lori Jo Vest, “Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan” To celebrate the release of the paperback version, … Continue reading

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Filed under Business Planning, Guest Blogger, Image & Identity

Carousel of Customer Service

By Gail Z. Martin We’re big Disney fans in my household, and usually, Disney is synonymous with exceptional customer service.  That’s one of the expectations with a Disney vacation—all of the usual hang-ups and headaches that come with traveling, hotels, … Continue reading

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Filed under Gail Z. Martin, Marketing, Social Media