Tag Archives: Marilyn Suttle

Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan

Today’s guest post is an excerpt from the bestselling business book by Marilyn Suttle and Lori Jo Vest, “Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan” To celebrate the release of the paperback version, … Continue reading

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Filed under Business Planning, Guest Blogger, Image & Identity

Doing an End-of-Day Review is Powerful – Here’s How…

by Marilyn Suttle The end-of-day review is a powerful tool I use to improve my performance with clients, while raising the bar on my personal effectiveness. It’s a simple practice that only takes a few minutes. Right before leaving work … Continue reading

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Filed under Guest Blogger