Tag Archives: Big Dreams and Hardwork Blog

Doing an End-of-Day Review is Powerful – Here’s How…

by Marilyn Suttle

The end-of-day review is a powerful tool I use to improve my performance with clients, while raising the bar on my personal effectiveness. It’s a simple practice that only takes a few minutes.

Right before leaving work at the end of the day, ask yourself:

What went well? What would I do differently next time? What do I appreciate about my customers?

Here’s why:

When you ask, “What went well?” it unleashes your brain to zero in on all the wins of your day. That makes you more resourceful.

When you make a habit of noticing what’s going right, you’ll more readily apply those same tactics to future situations.

When you ask, “What would I do differently?” it gives your mind time to rehearse better ways of responding to future challenges. Those mental rehearsals can catapult your effectiveness. It also helps you to avoid self-blame, shame, and guilt.

When you ask, “What do I appreciate about my customers?” it keeps your attention on the people who are the reason you’re in business. It helps you get your mind off the one or two curmudgeonly customers that bring you down, so you can see the overall purpose and value of all those who do business with you.

It creates a sense of closure to your work day so you can be more fully present at home with family and friends.

Not all self-reflections are helpful. Some can even sabotage your success. “What went wrong?” is not a resourceful question. It makes the little problems big and big successes little.  Rather than rehearse better ways of handling workplace issues, you’re left chewing on troubles. As you leave for the day, you’ll feel frustrated, and your resilience will tank. You won’t be much fun across the dinner table with your family and it sets you up to start the next day from a less resourceful vantage point.

It also helps to do a similar end-of-year review. One thing that came from doing it yearly is I now keep a notebook to capture these reviews. Capturing these small daily reviews helps to recognize how small things done consistently leads to massive results in your business, profits, and sense of wellbeing.

What do you think? How could you build upon what’s going right and make adjustments to better serve your clients?

Marilyn Suttle is an international keynoter, and success coach for those wanting to attract and retain happy customers and expand their personal power. She specializes in creating prosperous cultures of excellence by creating “Suttle Shifts” in the way people think and act to get further faster and with less stress. Her bestselling book, “Who’s Your Gladys? How to Turn Even the Most Difficult Customer Into Your Biggest Fan” is the result of decades of experience and extensive interviews with CEO’s, managers, and front line staff of service focused businesses. Visit www.MarilynSuttle.com


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Got Your Big Girl Panties Game On?

Sheryl Eldene, MA, MBA

Put on your Big Girl panties and go for the gold. Women often do business “politics” with pull-up diapers and wonder why they aren’t achieving the goals they set out.
I’ve been wondering what the difference is between how men operate in the workplace and how women operate. In my corporate career, the most challenging job I had was managing a group of data entry employees, which were all women. [Of course, they were all women, it was one of the lowest paying jobs at the company!! – but that’s entirely an different discussion.]  The cat fighting for status was brutal and for years I’ve been trying to perceive what makes a team of men different than a team of women. Yes, it can be partly that we’re from Venus and we’ve been trained to listen to our emotions more than those Martians.

One thing I’ve understood from Games your Mother never Taught You, a book I read in the ‘70’s is that men, more often than women have been able to play team sports – football, basketball, soccer, although that that is gradually changing. They learn from that experience to rely on team-mates, that the team wins or the whole team loses and there is praise for the individual that made a game point for the team. They also learn that a single skirmish is just a single skirmish. It is an opportunity to learn more about how this specific game is played – about the opponents strengths and weaknesses. Without that bedrock perspective, a skirmish takes on an entirely new meaning.

For many women, losing a skirmish is devastating, shameful and cause for revenge or escape. When you lose a bid for a position, especially to another woman, or lose a contract to another firm, even one that played “dirty”, or are assigned to work under an incompetent, annoying boss, what do you do? It seems to be a girl’s response to attempt to sabotage the person who got the job you wanted, post nasty stories about the dirty company on your facebook page or blog, and mean gossip talk your new boss. All those responses are responses of a victim acting from a place of powerlessness. Yes, we live in a male dominated society where the male way of doing things and being in the world is the standard, but what is the female standard that we want to create – that acknowledges our access to feelings and visions and proceeds from knowing that we are powerful business women?

What skirmishes in your life have you allowed to derail you and take you out of the game? If those skirmishes were a long time ago, you might be able to see a bigger picture by now. That’s what those Martian boys have that helps them get a different perspective on each skirmish – they are in the game to win, and losing a skirmish can, if you let it, teach you how to play with more skill, more resources, and more power —if we can remember not to sweat the small stuff, and on the journey to our vision, it’s all small stuff, just minor course corrections as we stay on track toward our life passion to those Big Dreams of yours.  (Check out www.onpurposeliving.com for more ideas on how women do and can play the business game.)

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Filed under Business Planning, Image & Identity, Inner Coach, Motivation, Sheryl Eldene, Uncategorized