ONE-STOP TIMESAVERS FOR BUSY PEOPLE

By Gail Z. Martin

“Dashboard” programs provide all-in-one-place control, much like the console of a car or airplane.  Programs like HootSuite, Social Oomph, Ping and TweetDeck make it possible for you to plan your social media campaigns and load content in advance.

One of the central benefits of a dashboard program is the “set it and forget it” feature; the ability to enter content into the dashboard and schedule blog posts, Facebook updates and Twitter tweets to go out over a period of time.  While pre-scheduled content is no substitute for live conversations, dashboard programs fill the very real need of making sure that busy people maintain a baseline, consistent level of content without large gaps.  You can always pop in online to add updates, post photos or jump into conversations in addition to your pre-scheduled content, but you won’t get to Thursday and realize you haven’t posted or tweeted all week.

A caveat: many dashboard programs post content with a source credit that says “from API”, meaning that it has been automatically posted.  Some social media users and search engines view pre-scheduled content as less desirable than live-posted information, regardless of the quality of the actual information itself.  This means that to keep your friends, fans and followers happy and to raise your social media score with ranking programs like Klout and Alexa, keep a good balance of live posts and pre-scheduled posts.  On the other hand, realize that pre-scheduled content is better than no content. Followers, search engines and ranking programs also take a dim view of prolonged absences. I maintain that if the best you can do during a busy period is pre-scheduled content, being present on a consistent basis far outweighs the alternatives.

HootSuite is one of the best-known dashboard programs.  It’s a powerful, user-friendly site that offers levels of membership ranging from a basic free service to a more robust Pro level.  The heart of HootSuite is the ability to enter posts in advance into the dashboard and program when your content goes live across multiple social media sites.  This works especially well if you are using a virtual assistant to help you load the content you’ve written, and it makes it easy to keep track of what you’ve said and where you said it.

For those who want to go deeper, HootSuite also has the capability to do detailed tracking across your sites, looking at follower growth, metrics from Google Analytics, and other indicators.  For larger organizations with a social media response team, HootSuite not only can prepare reports, but enables team collaboration and the ability to assign messages to team members for follow-up.  Other features, such as file upload, follower management capabilities and localization are great for enterprise-level use, but not important for the average small business or solo professional user.  HootSuite also has a convenient mobile app for smart phones, so you can keep an eye on your account when you’re on the go.

SocialOomph, the program formerly known as TweetLater, is another dashboard with many of the same capabilities as HootSuite.  As you’d expect, SocialOomph lets you pre-load and schedule on Twitter, blogs and Facebook, and provides both a basic free level of service and an extended professional level.  You can track keywords, view your @Mentions and Retweets, purge spammy Direct Messages (DM), and monitor multiple accounts from one dashboard.  The professional level offers blog integration, profile filters, and some interesting ways to assess which of your followers might be your most valuable prospects.  While SocialOomph leans heavily toward Twitter with a nod toward Facebook and blogs, it does enable Ping to send your information to LinkedIn and MySpace.

TweetDeck is another of the well-known dashboards.  TweetDeck offers connectivity with Twitter, LinkedIn, Facebook, Google Buzz, and Foursquare.  It makes it easy to create and manage Twitter Lists and helps cut down on Twitter spam.  Another valuable feature is the ability to follow Twitter Trends, real-time topics and TwitScoop to stay abreast of the most popular topics.  TweetDeck is available for iPhone, Android, iPad and a new Web-based interface, as well as the original desktop version.  At the time of this writing, TweetDeck is free, which is good for a solid, basic dashboard.  However, if you’re looking for a pro version with additional features or you want more analytics, at the moment, they’re not built into TweetDeck, so one of the other dashboards may do a better job if those elements are important to you.

Excerpted from 30 Days to Virtual Productivity Success by Gail Z. Martin—available now in bookstores and online!

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Filed under Gail Z. Martin, Social Media

How To Do Business on Social Media RIGHT

by Laura Rubinstein, Social Media and Relationship Marketing Strategist

Maybe you’re like I was a few short years ago and knew you had to get your business on social media, but didn’t know which network to attack first or where to go to learn how to do it right. The fact that you want your business on social media is the MOST important part of the whole process. Once you’ve made that decision, you are ready to set your business up on social media RIGHT

1-Start With RIGHT Goals

Social networking sites are all about people! Therefore, you must put people and your relationships with them first. Additionally, since social networking platforms enable entrepreneurs to access thousands of people without having to spend thousands on advertising, the playing field for marketers has been leveled.  The world of marketing is finally shifting toward the principles of relationship marketing that I have always implemented successfully with clients. The first step in setting up the right goals is to make them relationship oriented.

On social media you can be very creative. You know that you don’t like to be sold in a social environment. I believe that selling/sales should NOT be one of your primary goals. Instead choose goals that build relationships and ultimately drive sales. This way your focus is not on selling. That’s super important so that you don’t come across as desperate or push

Goals that are relationship oriented include

  • Growing advocates and active community members. This means you may track retweets, mentions, shares, comments and endorsements by influencers.
  • Increasing newsletter subscribers by a certain amount. Then you can track conversions of subscribers to sales/raise money. Take them through a sales funnel once they are on your list.
  • Driving more traffic to website. Google analytics makes setting a specific targeted percentage increase easy to track.
  • Attracting a specific amount of new community members.
  • Developing brand advocates to regularly mention, share and post about your content.

Remember to make your goals specific and measurable.  Use percentage increases and numbers.

2-Choose the RIGHT Networks

Whether your business is coaching, speaking, or you’re a local professional, or retail book store, salon or mechanic, you need to choose the networks where your market is hanging out and engaging

Facebook is about People

Facebook is a great place to start for most businesses because it starts with your immediate circle of influence. In other words, the people you already know and as a result you will be a second or third degree separation away from millions of others. Facebook is also the number one network for forming new relationships because of the sheer numbers of people using it and the variety of ways you can connect with them. Use groups where your market hangs out and is active.

Twitter is about Popularity

On Twitter you can find out about what’s trending in real time. In essence your Twitter account is like your own news station that is interactive. This is a great network to meet the media, do market research, and provide customer service. In other words, you can elevate your influence fairly easily with Twitter.

LinkedIn is for Professionals

Everyone should have an optimized profile on LinkedIn because it is your power resume on steroids. Prospective clients/customers can read recommendations of others and you can showcase your blog and presentations with their apps right on your profile page.

Also, LinkedIn has very segmented groups that are great for connecting with your audience.

 

Google Plus is about Passions

People love posting about what they are passionate about. If your niche is a cause or area that you and/or others are passionate about, you’ll find your people there interested in engaging. Don’t forget that Google owns this platform and therefore can be useful for SEO purposes.

Pinterest is about Pictures

Make sure you have a visual component to your brand and content and you’ll get good SEO by using Pinterest. If you don’t yet have a website built out or intriguing pictures to post, you may want to come back to this network.

Also, the network(s) that are right for you are the ones you resonate with as well as your market resonates with.  If your market is there, I highly recommend you find a way to get into it.

Here’s a great infographic posted by Mashable [https://mashable.com/2012/04/16/social-networks-tips-infographic/] that describes what each of the most popular networks are focused on.

3-Get Your Business Set Up RIGHT on the Social Networks

Once you’ve chosen your social networks, you want to make sure your brand is well represented there with the following:

  • High quality photo of you
  • High quality brand images
  • Professional copy written for bios, about information, summaries, etc.
  • The information 100% complete

Make sure you know the Do’s and Don’ts of each network and follow their Terms. We cover that in the Social Media Blast Off program (https://SocialMediaBlastOff.com).

4-Learn How To Find the RIGHT People and Build Profitable Relationships

If you are going to be on social media, you need to interact with people. There are a few groups of people to focus in on.

  1. Your Market Influencers (may include competitors/colleagues)
  2. Your ideal prospects
  3. The media

There are an unlimited number of ways to meet new people.  You can be a newbie or even local business and meet influencers right in your community.

The Social Buzz Club (https://SocialBuzzClub.com)  is great platform to meet other influencers who have large networks and are committed to collaborating and growing each other’s influence on the social networks.

5-Implement the RIGHT strategies

The very first step was setting the RIGHT goals. Given that you’ve done that and understand what’s important to your market, you then need to plan a relationship building strategy for achieving each goal.

Strategies may include the following:

□   Educate your market about your solution, cause, or area of mutual interest.

□   Entertain your market and build an affinity

□   Exchange ideas

□   Engage and respond

Getting social media done right does take some effort, but the relationships you build can become very profitable.  To learn more how to do social media RIGHT for your business subscribe to my fan page https://fb.com/CoachLauraR or check out the Social Media Blast Off program for entrepreneurs.

About the Author: Laura Rubinstein, CHt is a Certified Social Media and Relationship Marketing Strategist specializing in brand visibility and profitability using Facebook, Twitter, LinkedIn and YouTube.  She is the President and co-founder of the Social Buzz Club (https://socialbuzzclub.com) She regularly posts social media strategies on her blog at https://TransformToday.com and leads the https://SocialMediaBlastOff.com social media marketing business training course.

 

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Music and Sound – The Inside Story!

By Sharon Carne, BMus, MFA

More and more people are beginning to understand and acknowledge that everything is in vibration. Sound is defined as vibrational energy.

It pushes against atoms as it travels. Including your atoms. Not everyone knows that sound travels through the human body about four times faster than it travels through the air. Yes, we hear the sound – like a knock on the door – but it is also traveling through our bodies – creating waves as it travels.

Sound is actually a nutrient for our body. It feeds us. Particularly our nervous system. As you become aware of how you respond to sound at all levels, physical, mental, emotional and spiritual, I encourage you to ask whether a particular sound feeds you or whether it doesn’t.

Some sounds are beneficial and some are not. Do you know how to tell the difference?

Here is an experiment that offers you a physical experience of two contrasting sounds:

1. Take a deep breath. Release the breath slowly with a big sigh.

2. Check in with your body. How are you feeling right now? Just notice.

3. Click on the track below to listen to its sounds. The track is 22 seconds long.

Click here.

4. Check in with your body again. Do you notice a difference from how you felt before listening to the track?

5. Click on the track below to listen to its sounds. This track is 30 seconds long.

Click here.

6. Check in with your body again. Do you notice a difference in how you respond to these sounds?

7. You can repeat this experiment with your attention to what is going on in your mind instead of focusing on how your body feels.

8. You can repeat it again with your attention to what is going on in your emotional state to increase your awareness of how sound affects your emotions.

The next time you go shopping for groceries, listen to the music playing. Decades of research have shown that music with a slow rhythm can increase sales by up to 40% in grocery stores. The next time you go to the mall, listen to the music played in the various stores. Most retailers know what music will keep customers in their store longer.

This process is called entrainment. Your heartbeat is affected by the rhythm of the music. This takes about five minutes. Your altered heartbeat then affects your breathing rhythm and your brainwave state.

These three systems are intimately connected. When you affect one of them, you affect all three. And we can’t turn this off. The human body is a resonator for sound.

We all use music intuitively. For example, a favorite piece of music after a tough day can shift your mood completely.

And some music can be healing – reducing stress, lowering blood pressure, strengthening your immune system and much, much more.

For thousands of years, sound and music have been considered core values of civilization itself. Music is a language that transcends borders and differences. By touching our souls, it welcomes us all into one human family.

Sharon Carne has been a musician and teacher all her life and a student on the path of evolving consciousness for over 40 years. These two paths have merged into the visionary work of Sound Wellness – bringing the ancient power of sound and music to a deeper awareness and practical everyday use for these challenging times we live in.

Her workshops help people with tangible experience in how sound and music reduce stress, deepen meditation, assist emotional release, enhance focus and concentration and ease the symptoms of illness and disease. Sharon is the author of Listen from the Inside Out, has produced and recorded several CDs, solo and with others. She is invited to speak about sound therapy to a wide variety of corporate and private audiences, many within the medical community.

Join the free online community at www.soundwellness.com to download audio, video and explore more than 100 articles.

Join Sharon on Facebook at https://www.facebook.com/scarne1

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Get More Productive with Virtual Calendars and Apps

By Gail Z. Martin

Virtual calendar programs enable you to track your appointments and other commitments via computer, rather than in a manual date book. Scheduling programs make it possible for you to share access to your calendar with others to take the back-and-forth out of finding good times/dates for meetings and phone calls.

Whether you prefer to access your calendar from your computer, smart phone or tablet PC, virtual calendar and scheduling programs mean you never have to say, “I left my book back at the office.”

Virtual calendar and scheduling basics

Virtual calendar programs look and act just like their paper counterparts, with two important exceptions: they are accessible via computer and most allow some level of sharing so that you can “invite” participants to meetings and note the appointment simultaneously on your calendar and theirs.

At a minimum, your virtual calendar should make it easy for you to enter new appointments, change or cancel existing appointments, and block out time when you are unavailable. Many programs also alert you to upcoming appointments via email reminders or pop-ups on your screen, making it less likely that you’ll miss a meeting.

As users take computing on the go, virtual calendar programs have evolved to include smart phones and table PCs as well as laptops and desktops. Some programs can populate all your linked devices with your schedule, while other programs can be accessed online from any device with Internet capability. No matter what device you use to access them, virtual calendar programs enable you to keep your calendar close at hand and update your schedule wherever you are.

Calendar sharing and scheduling programs save you time and increase your productivity by taking out the “middleman” when it comes to making appointments. Tired of trading emails with clients or vendors to set up meeting times or phone calls? Using a calendar sharing/scheduling program makes it easy to share a calendar with your available days and times with others and to have them select the best options from your openings and book the appointment. Some calendar programs enable you to share different versions of your schedule with different groups of people, so you could, for example, separate work and personal appointment times.

If you’ve ever spent hours playing phone or email “tag” trying to confirm an appointment, the productivity benefits of a sharable, online calendar become immediately apparent. If you make just five appointments per week and each appointment now takes you an average of 15 minutes to arrange, using an online calendar and scheduling program could save you five hours a month!

Taking a tour of some top programs

There are plenty of online calendars and scheduling programs to choose from, with more being added every day. Here, we’ll take a quick tour of four popular programs to get a feel for what’s available.

Microsoft Outlook® Calendar

You may not realize it, but if you use Microsoft Outlook, you’ve already got an online calendar that’s linked to your email and Outlook’s integral Business Contact Manager.

Access the calendar at the bottom of your Outlook dashboard. You’ll find well-marked buttons that enable you to add an appointment or create a meeting with multiple invitees. You can invite someone to your meeting by accessing contacts in your email address book or the program’s Business Contact Manager, or by entering the person’s email address manually.

You’ll be able to differentiate between all-day events and regular appointments, and to set recurring appointments. If the other people you want to invite to a meeting have shared their calendars with you, you can view their calendars to look for available times and dates before scheduling the meeting, to avoid conflicts and rescheduling.

Because Outlook’s calendar is linked to your email, you’ll get pop-up meeting reminders when you log into Outlook. You can access your calendar when you don’t have an Internet connection, although you won’t be able to invite others. Outlook allows you to adjust the time increments and designate work days and non-work days, for those whose meetings don’t automatically fall on the hour or half-hour, and for people whose “weekends” don’t fall on Saturday and Sunday.

There’s even an easy way to auto-populate your Outlook calendar with the major U.S. holidays at the touch of a button. And if you’ve entered personal details, like birthdays and anniversaries, in your Business Contact Manager, your Outlook calendar can pull in that data so you never forget a special day!

Google Calendar

Google offers a free online calendar with plenty of robust features. With Google Calendar, you can create and share your schedule and view other people’s Google Calendars. Google offers a built-in synchronization feature that enables you to see and access your calendar from your mobile phone as well as your computer, and share updates made on one device with the calendar stored on the other device.

As with Outlook, Google Calendar makes it easy to invite others to meetings and confirm their attendance. It’s accessible for read-only viewing offline, so you can see where you need to go even if you’re in a Wi-Fi dead zone. Google Calendar will send you reminders by email and text message, and it can even sync with some other calendaring programs, such as Outlook.

Apple iCloud

Apple’s iCloud replaces its previous MobileMe virtual calendar. iCloud works with all Apple devices and shares books, photos, music and apps as well as calendar information, email and contacts. The iCloud is a hybrid virtual storage and virtual Swiss Army Knife of sorts, bringing together all of a user’s data to make it location and device independent.

Because all data is stored on the iCloud, Apple takes care of syncing your devices for you. That’s handy if you make an appointment using your iPad and want to later see your schedule using your computer or your iPhone. You can share your calendar with other iCloud users, and any changes will be automatically pushed out to the schedules of all meeting or event participants.

The iCloud is an attempt to seamlessly integrate your online life, so the program also makes it possible for you to access your email and phone contacts, virtual notes, online reminders and Web bookmarks from all your devices.

Tungle, anyone?

Tungle is a stand-alone program (currently free) to share your calendar with people who may not be on the same email program, such as people outside your organization. Tungle is especially designed for setting up meetings without hassle, and promises to help users avoid double-bookings and missed appointments.

The Tungle calendar makes it easy to limit your availability to particular days/times. This is handy if you want to reserve portions of your calendar for other work or events, or just want to control how much of your calendar can be booked by others. Tungle adjusts for differences in time zones, and sends you reminders of upcoming appointments. Tungle also offers a difference between the private and public view of your calendar, meaning that your clients won’t be privy to any personal appointments you book on your online calendar.

Tungle will sync with a variety of other calendar programs, including Outlook, Google Calendar, BlackBerry, LotusNotes, Facebook, and Apple iCal among others. There’s also a handy Tungle app for your smart phone, so you can Tungle on the go.

Other programs similar to Tungle include TimeBridge and Doodle (calendar sharing), and Evite (event/party invitations).

Excerpted from my new book, 30 Days to Virtual Productivity Success

 

 

 

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Filed under Business Planning, Gail Z. Martin

It’s Time to Get Your Head in the Clouds!

By Gail Z. Martin

The term “Cloud computing” sounds intangible, and that’s just the point.

“Cloud computing” refers to access to software that is accessible via subscription over the Internet. Programs that reside in the Cloud are actually housed on the servers of the company that owns the software and which provides subscription access. Unlike traditional software, such as word processing or spreadsheet programs that are stored on your computer’s hard drive, programs that reside in the Cloud never have to be installed, updated or uninstalled from your computer. That’s the beauty of the “Cloud.”

Why move to the Cloud?

Why would you want your software to be housed on the Cloud? Several good reasons come to mind:

  • You don’t have to install the program, so you can use software that requires greater speed or memory than your desktop or laptop might possess.
  • Because the software is stored on the Cloud which has edge cloud security, it doesn’t hog memory or bog down your computer.
  • You don’t have to worry about updating the software; the tech staff at the company providing the software takes care of doing that.
  • Since you access the software via the Internet (and a secure password), you can access your software (and possibly your related files) from any computer, anywhere you have an Internet connection.
  • Since your access is via subscription (usually monthly or annually), your costs are much less than if you were to purchase a private license for the program.
  • When you no longer want or need the software, cancel the subscription. There is no software to uninstall on your computer.
  • If there’s a problem with the software, your subscription includes access to technical support. It’s the provider’s responsibility to fix the bugs, and you don’t have to download patches or new versions.

Starting to see the appeal? Cloud computing programs offer extremely flexible access to powerful programs without the hassles of maintaining the software on your own computer. If you’ve ever suffered through a lengthy software download (especially one that needed to be done over several times), you’ll understand the appeal of being able to “visit” your software instead of needing to have it all on your hard drive.

What kinds of programs reside in the Cloud? Over the last decade, a growing variety of programs are available via Cloud computing. Most, if not all, of the productivity and networking programs I’ll talk about in the remainder of the book are Cloud computing programs. Here are just some of the types of programs provided via Cloud computing:

  • Calendar programs, such as Google Calendar and Tungle
  • Email programs, such as Constant Contact
  • Web audio/video programs, such as AudioAcrobat
  • Conferencing programs, such as GoToWebinar
  • Shopping cart programs, such as 1ShoppingCart
  • Data storage programs, such as Carbonite
  • Online job management programs, such as Elance
  • Benefits administration programs, such as BaseOnline.com

What about security on the Cloud?

If the idea of having your valuable and proprietary data residing in the Cloud worries you, there are steps you can take to set your mind at ease.

First, make sure that you understand the individual service provider’s privacy policies, terms of use, intellectual property safeguards, and recommended methods for assuring the security and integrity of your data. Also ask the important questions such as “What To Do With Your Invention Idea?” because this can be a crucial information when it comes to safeguarding intellectual property.

Secondly, always back up essential information. This can mean creating a print-out, saving a Web-based document as a file or a screen shot, or copying essential information to your hard drive or an FTP (File Transfer Protocol) storage site. An FTP site allows you to store and share documents or files that are too large for regular email. Yes, FTP sites are also Cloud computing sites—an example is www.4shared.com, but there are many similar sites. When engaging in website development, it’s crucial to ensure that backups of all relevant files and data are readily accessible.

Third, be certain to safeguard your password. Realize that when you share access to your Cloud computing sites with an administrative assistant or colleague, they may gain access to your billing and credit card information unless the site allows for different levels of access. Some Cloud computing sites offer a group membership, so that you can provide access to several employees or partners while keeping your own account information private. Other programs make it possible to designate an “administrator” who can access everything except the billing/payment information. If you must share your password with an assistant, keep track of which passwords have been shared and be sure to change your password if your relationship with the assistant ends.

Cloud computing programs, along with advanced event technology, can boost your productivity by giving you access to powerful software without the hassle of downloads and updates. You save time, reduce the in-house needs for online storage, and reduce your dependence on hired computer professionals. Just think–no more losing part of a day as your IT consultant tinkers with the settings to make sure a newly downloaded program doesn’t wreck your network!

Small businesses and solo professionals also benefit by gaining access to valuable online services and software which would be prohibitively expensive to license on an individual basis, and which would require significant investment in servers and personnel to install and manage in-house. Additionally, partnering with an App Development Company can provide tailored solutions to further enhance your business operations.

For big productivity gains and lower costs, get into the Cloud!

(Excerpted with permission from the book 30 Days to Virtual Productivity Success.)

Gail Z. Martin owns DreamSpinner Communications and helps companies and solo professionals in the U.S. and Canada improve their marketing results in 30 days. Gail has an MBA in marketing and over 20 years of corporate and non-profit experience at senior executive levels. Gail hosts the Shared Dreams Marketing Podcast. She’s the author of the new book, 30 Days to Virtual Productivity Success as well as these books: 30 Days to Social Media Success and The Thrifty Author’s Guide to Launching Your Book. Find her online at www.GailMartinMarketing.com, on Twitter @GailMartinPR and check out her Facebook page at 30 Day Results Guide.

 

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Filed under Coaching, Gail Z. Martin

Your Summer Sales Advantage

By Gail Z. Martin

Ready to throw in the (beach) towel because you expect slow sales this summer?

You could be missing a big opportunity.

Summer sends many people on vacation, but it also slows down hectic workplaces, meaning that the people who are still in the office may have more time for a phone call, a lunch meeting, or an early morning coffee with you.  The person you’ve been trying to reach for months just might be available for a conversation—and in a frame of mind to actually focus on what you have to say.

Budgets for many companies are due in October, and the planning and wish lists begin over the summer.  This is a great time to let your customers know if you’ve got new products, updated equipment, or new services available.  Did you miss a sale last year because it “wasn’t in the budget”?  Follow up with your contact and offer to get them an updated quote well in advance of this year’s budget planning.

Having a slow couple of weeks?  Use that time to plan, network on social media, create a new information product, or get caught up on your filing, accounts receivable, or phone calls.  The more relaxed summer atmosphere can he just the thing to stoke your creativity on a big project like a book, article series, new speech, video or other item that’s been on your to-do list.

Summer can be a great time to invest in yourself.  Take a working vacation and attend a conference to learn new skills or get a dose of motivation.  Buy a home study course and listen to the CDs in the car when you take a trip—or download the MP3 audios and listen by the pool.  Take time off on a beautiful afternoon and read a business book in the park.  You’ll make good use of your “slow” period and have new skills and a brand new can-do attitude come September.

Do a mid-year look at your goals.  Have you hit your revenue goals?  Is your business where you thought it would be by the year’s half-way point?  How is your to-do list coming along?  Congratulate yourself on what’s gone well, and take a few moments to think about where things are behind schedule.  What can you do in the remainder of the year to adjust?  Where might your plans have been a tad over-ambitious?  If you need help to assess, get it!

Prepare now for the Fall.  Once Labor Day is over and the kids are back in school, everyone gets serious about business again.  Get a jump on the competition by doing your prep work now to have the materials, videos, presentations, web sites and other elements ready to launch so that you can dive into the Fall ahead of the competition.

Rest and restore.  No one can work at full speed forever.  You’ve earned a break, and you’ll return to work with a better attitude, more creative ideas and a whole new level of energy if you just give yourself permission to take some time off.  Do whatever you find more relaxing and rewarding, whether that’s sleeping late and lounging by the pool or trekking into the wilderness.  You deserve it—and you’ll be twice as good when you come back.

Make this the summer to finally master social media.  Use some of your slow time to play around with Facebook, LinkedIn, Twitter, Pintrest and other sites.  Make it playtime—enjoy what you’re doing and have fun making connections.  Get comfortable using the sites, and visit the business pages of other businesses you respect, big national companies, and thought leaders like authors and speakers to see what they’re doing and what ideas you can borrow and adapt.  Don’t stress out about it—just have fun and let the creativity flow.

Gail Z. Martin owns DreamSpinner Communications and helps companies and solo professionals in the U.S. and Canada improve their marketing results in 30 days. Gail has an MBA in marketing and over 20 years of corporate and non-profit experience at senior executive levels. Gail hosts the Shared Dreams Marketing Podcast. She’s the author of 30 Days to Social Media Success and The Thrifty Author’s Guide to Launching Your Book. Find her online at www.GailMartinMarketing.com, on Twitter @GailMartinPR and check out her Facebook page at 30 Day Results Guide.

 

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Filed under Business Planning, Gail Z. Martin

Five Business Secrets I Learned from My Dog

By Gail Z. Martin

My golden retriever, Chase, was with me from the time I started DreamSpinner Communications nine years ago.  Sadly, we just lost him to old age, but in that precious time we had together, Chase taught me a lot about life.  Here are the top five things I learned from him about being successful in business:

Secret #1: Make friends everywhere you go.  Very few people can see a golden retriever and not smile.  Most people have to come over to pet one, and they stay to chat a little.  A dog can be a great ice-breaker, and because of Chase, we got to know a lot of strangers who became friends. I even got to meet this awesome virtual vet. For Chase, every stranger was a friend waiting to happen.  There’s some real wisdom in that, because success is not a do-it-alone kind of thing.  As the song says, we get by with a little help from our friends.  You can never have too many of them.

Secret #2: Wag a lot; bark a little.  Most of the time, Chase delivered a full-body wag that could knock a can of Coke off a coffee table and send papers flying.  But when it was important, he had a bark that got people’s attention (and respect).  What I learned was that you need to start out wagging (it makes lots of friends and makes people happy), but there are times when you’ve got to bark, and when that happens, let your voice be heard.

Secret #3: Take time to play every day.  Rain, shine or heat, Chase would drag me outside at lunchtime to throw a ball for him.  He loved to run after it (he was a retriever, after all), and watching him always made me smile. I was also surprised at how much our little outings (usually only a few minutes long) could also change my mood, brighten my day, and give me a mental break so that I went back to work feeling happy and refreshed.  Breaks are good for us, and we do better work when we take them.

Secret #4: When storms come, rely on your friends.  Although he was a big dog, Chase hated thunderstorms.  Whenever a storm would come, he would find his people and sit close to us (usually under our feet).  He couldn’t stop the storm, but he knew it wouldn’t be as scary if he was with people who loved him.  We can’t stop the storms that happen in our lives—economic downturns, delivery glitches, supplier problems, etc.—but whatever comes our way gets easier when we have a supportive group who can help us keep it together until the storm passes.

Secret #5: Show people how much you appreciate them every day.  Whenever I left for even an hour, Chase greeted me at the door as if I’d been away for months, wagging and spinning in circles, letting me know how very, very glad he was that I was back.  I never doubted that he appreciated me in his own doggy way.  It’s a pretty good habit to pick up (you don’t have to spin in circles or wag).  Let the people in your life know how special they are to you, how much you appreciate them, and how fantastic you think they are.  That includes family, friends, neighbors, employees, vendors/suppliers, referral partners, clients and everyone who makes your life possible.

I will always miss Chase, but I’m grateful for the time we had together.  Many people heard his deep “woof” in the background of a phone call, and he was the muse for all of my books.  His memory will stay with me forever, but so will the lessons about life and business that I learned from him.

So…take a moment to be grateful for the pets and people in your life, and show them how much they matter to you.  And while you’re doing that, keep your eyes open for the wisdom that they can share that lasts a lifetime.

Gail Z. Martin owns DreamSpinner Communications and helps companies and solo professionals in the U.S. and Canada improve their marketing results in 30 days. Gail has an MBA in marketing and over 20 years of corporate and non-profit experience at senior executive levels. Gail hosts the Shared Dreams Marketing Podcast. She’s the author of 30 Days to Social Media Success and The Thrifty Author’s Guide to Launching Your Book. Find her online at www.GailMartinMarketing.com, on Twitter @GailMartinPR and check out her Facebook page at 30 Day Results Guide.

 

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How do you find new prospects?

How do you find new prospects for your services – through cold calling, leads, referrals or prospects who contact you? Each involves a numbers game. For example, 20 cold calls may bring you five appointments and ultimately one contract. Leads may yield better percentages, depending on their source.

Prospects that contact you are rare, but their closing rate is usually better. Good referrals have a much better closing rate. Everyone wants referrals. What is the trick to greatly increasing the number of high-quality referrals you receive?

Increasing your referrals

Tim R. Green knows how. He runs the Referral Training of Michigan and is the author of Set 4 Life: Four Amazingly Simple Steps to Personal, Financial & Referral Marketing Success.

Most salespeople believe they can get referrals simply by providing great service for a fair cost. Green told me this method is actually one of the least effective sources of referrals because clients already expect great service.

I asked Green if people can really predict the number of referrals they will receive. He replied, “Yes, if they take a proactive stance to referral marketing – not a reactive stance. We call this [reactive referral stance] the ‘good luck’ referral: first of all, good luck if you receive a referral this week, good luck if the person referred to you will talk to you and good luck if you close the referral.”

Instead, he teaches you how to take a proactive stance to referrals and not simply rely on good luck. Key to the proactive stance is identifying four referral partners who will provide you with referrals on a continuous basis. The Referral Training of Michigan  teaches this using its “VTB Process.”

Cultivating high-quality referral sources

What is the VTB Process? Green explained, “A referral marketing plan involves relationships of many different kinds. Among the most important are those with your referral partners, with prospects these referral partners bring you and with customers you recruit from the prospects.” Green pointed out that the relationships require nurturing through three phases: visible, trust and beneficial – an approach called the VTB Process.

Green went on to say that the VTB Process “describes the process of creating growth and strengthening of business, professional and personal relationships; it is useful for assessing the status of a relationship and where it fits in the process of getting referrals. It can be used to nurture the growth of an effective and rewarding relationship with a prospective friend, client, co-worker, vendor, colleague or family member.

“Understanding the VTB Process helps eliminate any frustration we might have around the referral process. Have you ever had someone point the finger at another or at a group and say, ‘They aren’t passing me referrals?’ Well, when we point the finger at others, three more are actually pointing back at us. You see, the fact that others are not passing us referrals has nothing to do with them.”

Green emphasized the need to take personal responsibility for “moving the relationship from V to T and then from T to B.” According to Green, the strategic objectives in the visibility phase are to get your potential referral partners to:

  • Show (know that) you are a friendly and considerate person
  • Show (know that) you like, respect and value them
  • Show (know that) you are a valuable resource for information, support and contacts
  • Become interested in learning more about you
  • Remember you

In the Trust phase, the goals are to get your potential referral partners to:

  • Establish a networking connection with you
  • Believe that you are trustworthy
  • Believe that you are a knowledgeable individual in your field

And in the beneficial phase, you should strive to get your potential referral partners to:

  • Seek you out for your products and services
  • Believe your products and services are valuable and reasonably priced
  • Promote you and your business
  • Provide you with referrals

What are the levels of referrals? Green refers to “4 different levels of referrals.” The higher the level, the easier it is to close the referral. Here’s how he describes them:

  • Level 1: I qualify a prospect’s specific need or interest and arrange a meeting between the referral partner and the prospect.
  • Level 2: I qualify a prospect’s specific need or interest and arrange a face-to-face introduction of the referral partner to the prospect.
  • Level 3: I describe products and services in person so well that I can tell my referral partner what the prospect is looking for within his or her product or service area.
  • Level 4: I bring my referral partner a closed deal.

Where to concentrate your efforts

Is it important to drive your relationships all the way through the VTB Process? Have you wasted or invested your time if all of your relationships stop at V or T? It only counts when you drive your relationships completely through the model, Green said.

Which source of referrals is the best for salespeople? “The absolute best referral partner you work with is one of your contact spheres,” Green noted. A contact sphere is an individual or business that has the same target market you have but is not your competitor, Green pointed out.

Green recommended that you begin with just four partners in the VTB Process and get to know them well.

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Lead a Life of Fulfillment Through Values

by Richard Schultz

Living and leading our lives through our values is one of the foundational elements of fulfillment and true success. By living authentically from our core values, by making our decisions based upon them and by matching our behaviors to them, we trend to the higher side of life experience, cherishing each moment with few or no regrets.

When we are true to who we are at the fundamental level of our core values, then life just naturally changes for us. Relationships will become deeper and improve because others experience us as more authentic and are more open to trust us. Decisions will become much easier because our values consistently inform them. We will find ourselves more within the flow of life because we have clear inner guidance for each step in each moment. Values are like lighthouses that keep us in the deep  clear waters; keeping us from running aground as long as we pay attention to them.

What are Values?

Values are deep. Each person has a set of values that is uniquely theirs. Although we are all different, if we find someone or some group that has similar values, then we will have found a rewarding relationship and a feeling of being home.

For a value to be true value, it must be lived. To commit to a certain value is noble, but it is not real unless our behavior matches our words. That is where many of us fail. We will speak one thing and do another. When we do this, others see us as being in-congruent and out of integrity. That creates distrust. For a value to be real, we must be able to walk the talk!

Values = Beliefs + Behavior

Values are seeded in our subconscious belief systems, so it is important to bring them into our conscious awareness so that we can make conscious decisions through them. It is also important to examine and change any limiting subconscious beliefs that might prevent us from being in integrity with this essence, no matter what situation arises.

How do you discover your values?

Values, like our purpose, is a discovery process. They are already there within you. The essence you came into this world and your life experience has shaped them. It is just a matter of uncovering what they are.

  • One way to find your values is to look at a list of values and pick which ones are important to you. While this is helpful and effective, sometimes when we pick off a list, we might “shop” for values which we “should have” rather than discover the essence of what is authentically present within us. You could also take the list to some people that know you well, and ask them what they believe your values are in order to get external feedback. Others may see what you do not yet see.
  • A second way to discover your values is to “mine your life experiences” for the essence of what has brought you fulfillment. What makes you happy & what are the values behind that? What are some peak experiences in your life and what are the values behind those? By examining our lives as we have lived them we can discover what “makes us tick”. Values bring us into a higher energy in life when we are living them and can bring us to a lower energy when we don’t.

Questions for Reflection

What are your top 10 values?

Where and how could you live in more integrity with your core values?

What decisions might you make if you were consciously leading your life from your values?

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WisdomWays (www.wisdomways.net)  has a couple of offerings that can assist you in getting to know what your values are, in changing any limiting subconscious beliefs you might have or in living your authentic life.:

1.  The Living a Values-Driven Life On-line Workshop. https://www.wisdomways.net/BeHappyNow

2.  WisdomWays Life Coaching: https://www.wisdomways.net/coaching

3.  Private belief change sessions: https://www.wisdomways.net/belliefchange

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Richard Schultz – WisdomWays-  www.wisdomways.net

Richard’s passion is to create & facilitate “sacred” spaces for personal and organizational transformation. For the past decade he has been internationally teaching and facilitating a powerful subconscious belief change process as well as working with individuals using state of the art concepts and processes for deep and rapid change.

Presently, Richard is stretching into a bigger game where he can use his talents and expertise in collaboration with others to facilitate and support the mass awakening of human consciousness. He sees the internet as a powerful ally in this vision and is currently developing new change technologies, e-books and courseware to serve on the edge of this wave.

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Register for Richard’s free on-line values workshop. https://www.wisdomways.net/BeHappyNow

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Social Media Becomes a Local Resource

By Gail Z. Martin

Google AdWords offers specialized services to target customers within a 20-mile radius from your business. AdWords permits you to add or exclude areas, and can integrate your targeted AdWords campaign with text messaging.

Facebook can serve as a showcase for your community activity. When you host an event that benefits a local charity or sponsor a local sporting team, promote before, during and after the event with updates, photos, Web video and testimonials. Encourage attendees to become part of an ongoing conversation. Many companies successfully use their Facebook page as an instantly updateable second Web site to let their community know what’s going on and to share information and updates.

Twitter has been used by local charities to mobilize volunteers for projects or to alert donors to immediate needs. Animal rescue groups and humane societies have used Twitter to match shelter animals with new homes. Schools have demonstrated Twitter’s ability to alert parents to unplanned closings or to request badly needed supplies or last-minute parent volunteers. Businesses tweet about their upcoming live entertainment, dinner specials, or daily discounts.

Twitter can also help you promote upcoming local events, share photos and video via links, and give your online press releases a broader readership as you tweet news and provide links to coverage you’ve received in local online publications. Your blog can also be an effective part of your online marketing program by sharing the story behind your achievements or by providing deeper insight into what’s happening with your business, which deals and events are coming up, or the news of your industry as it impacts local customers.

Foursquare is an intensely local social media application that makes going about your business or going out for the evening a shared experience treasure hunt. Foursquare users use the site and text messaging to share their current location as they patronize businesses, retailers, entertainment venues. They can become the “mayor” of frequently-visited sites, and can gather their friends to join them on a spur-of-the-moment basis. Foursquare rewards users who are out and about in their local area—and the local companies they frequent benefit as well.

Groupon subscribers can sign up to get special online deals from local businesses. Subscribers indicate their local area and their willingness to receive emails and social media alerts to short-lived discounts from local merchants. Companies sign up to provide limited-time special deals that are only available via Groupon. In some cases, deals are only available if a specified number of people show up to claim it. Groupon makes bargain hunting fun and social while retaining an intensely local flair.

LivingSocial is another site that offers a daily deal from local businesses with up to 90% off the regular price. Once a subscriber buys the daily deal, he/she has the opportunity to forward the deal to friends, and if one of those friends also buys, the original customer gets the deal item for free. It’s a fun way to publicize specials while encouraging customers to tell their friends about your company.

Yelp, Local.com and Citysearch are other sites that capitalize on the concept of “local.”  Not only can they help others to find your company more easily (both online and in person), many of these new locally-oriented sites also encourage customers to rate their recent experience.  Don’t let that scare you off.  If you provide good service and a good product, you have reason to expect most of your ratings to be positive.  Those that aren’t positive provide valuable feedback for you to make improvements, and a highly visible arena in which to demonstrate your great customer service to woo back a less-than-thrilled former customer.

Your neighbors, customers and prospects are online, and they respond to businesses that reach them where they spend their time. Customers also like getting relevant messages and discounts when they’re on the move. Create your own highly local online PR and marketing strategy and reap the benefits!

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